Frequently Asked Questions (FAQs)
1. What are your operating hours?
We are open every day from [add timing, e.g., 11:00 AM – 11:00 PM]. You can place orders during our working hours through our website or by phone.
​
2. Do you offer home delivery?
Yes, we provide home delivery within [add delivery range, e.g., a 5km radius]. Delivery charges may apply based on the location and order value.
​
3. Can I pre-order for a specific time?
Absolutely! You can place a scheduled order by selecting your preferred delivery time at checkout or by contacting us directly.
​
4. Do you offer vegetarian/vegan/gluten-free options?
Yes, we offer a variety of vegetarian, vegan, and gluten-free dishes. Please check our menu or inform us while placing the order.
​
5. What payment methods do you accept?
We accept:
-
Credit/Debit Cards
-
UPI (Google Pay, PhonePe, etc.)
-
Cash on Delivery (COD)
-
​
6. Can I cancel my order after placing it?
Orders can be cancelled within 10 minutes of placing them. After that, cancellations may not be possible if food preparation has started.
​
7. I received a wrong or damaged order. What should I do?
We’re sorry! Please contact us immediately with your order details and we’ll resolve the issue with a replacement or refund.
​
8. Do you take bulk or catering orders?
Yes! We offer bulk orders and customized catering services for events and parties. Contact us at [your contact/email] for details.
​
9. How can I reach customer support?
You can reach us via:
📞 [Phone Number]
📧 [Email ID]
💬 Or use the Contact Us form on our website.