Shipping & Returns
Shipping Policy
At Lillys Restaurant, we’re committed to delivering your favorite dishes fresh and on time.
We currently offer local delivery within [your delivery area] and takeaway pickups.
-
Delivery Timing: Orders placed between [insert time] will be delivered within [insert delivery time estimate, e.g., 60–90 minutes].
-
Delivery Charges: A standard delivery fee of ₹[amount] may apply based on your location.
-
Order Confirmation: You’ll receive an SMS or WhatsApp confirmation once your order is placed.
-
Delivery Area: We deliver within a [x]-km radius of our restaurant. For special orders outside this range, please contact us directly.
We ensure food safety and hygiene at every step. In case of any delivery-related issue, reach us at [your customer care number or email].
Return & Exchange Policy
Since our items are perishable and made fresh to order, we do not accept returns once the food has been delivered.
However, your satisfaction is important to us:
-
If you receive an incorrect or unsatisfactory order, please notify us within 1 hour of delivery.
-
We will evaluate the issue and may offer a replacement or credit, depending on the situation.
-
Photographic proof may be required for quality concerns.
We reserve the right to make the final decision regarding any return or exchange request.
For questions or assistance, please contact us at:
📞 [Your customer support number]
📧 [Your support email]