At Lillys Restaurant, we take great pride in serving you freshly prepared food. However, if there is a genuine issue with your order, we’re here to help.

Eligibility for Refunds

You may be eligible for a refund if:

• You received the wrong item

• Your order was incomplete

• The food was damaged or spoiled

• There was a delivery failure due to our error

How to Request a Refund

Please contact us within 1 hour of receiving your order with:

• Your order number

• A description of the issue

• Photographic evidence (if applicable)

Email us at [your email] or WhatsApp us at [your contact number].

Refund Process

• Once we verify the issue, we will initiate the refund within 3-5 business days.

• Refunds will be credited via the original payment method.

Note: Refunds are not issued for change of mind or late cancellations once the food is being prepared.